Improving the health and safety of 911 emergency call centre agents: An evaluability assessment of a knowledge transfer strategy
Type de document
Études primaires
Année de publication
2017
Langue
Anglais
Titre de la revue
International Journal of Occupational Safety and Ergonomics
Première page
50
Dernière page
59
Mots-clés
Central téléphonique, Telephone exchange, Service d'urgence, Emergency organisation, Gestion des connaissances, Knowledge management, Troubles musculosquelettiques, Musculoskeletal disease, Santé mentale, Mental health, Organisation de la prévention, Safety and health organisation
Numéro de projet IRSST
2014-0041
Citation recommandée
Dagenais, C., Plouffe, L., Gagné, C., Toulouse, G., Breault, A.-A. et Dupont, D. (2017). Improving the health and safety of 911 emergency call centre agents: An evaluability assessment of a knowledge transfer strategy. International Journal of Occupational Safety and Ergonomics, 23(1), 50-59. https://doi.org/10.1080/10803548.2016.1216355
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