Occupational pressures of frontline workers enforcing COVID-19 pandemic measures in Ontario and Quebec, Canada
ORCID
Daniel Côté : https://orcid.org/0000-0003-3000-5622
Type de document
Études primaires
Année de publication
2024
Langue
Anglais
Titre de la revue
Work
Première page
661
Dernière page
672
Résumé
BACKGROUND:During the COVID-19 pandemic, low-wage public-facing frontline workers (FLWs), such as grocery store clerks, were required to monitor retail customers and enforce COVID-19 protocols. OBJECTIVE:This analysis aimed to examine FLWs experiences of enforcing COVID-19 pandemic measures. METHODS:Between September 2020 and March 2021, in Ontario and Quebec (Canada), we conducted in-depth interviews about customer-related work and health risks with FLWs who interacted with the public (n = 40) and their supervisors (n = 16). Using a lens of situational analysis, verbatim transcripts were coded according to recurring topics. RESULTS:We found that enforcing public health measures placed already-precarious workers in difficult occupational health circumstances. Enforcement of measures created additional workplace responsibilities, stress, and exposed them to potentially negative reactions from customers. CONCLUSIONS:Interventions to better support these workers and improved methods of protection are discussed.
Mots-clés
Covid-19, Maladie infectieuse, Infectious disease, Niveau de santé, State of health, Méthodologie, Methodology, Exposition, Exposure, Travail temporaire, Temporary employment
Numéro de projet IRSST
2020-0060
Citation recommandée
Hopwood, P., MacEachen, E., Coté, D., Meyer, S. B., Majowicz, S., Hyun, A.-T., . . . Ilic, A. (2024). Occupational pressures of frontline workers enforcing COVID-19 pandemic measures in Ontario and Quebec, Canada. Work, 79(2), 661-672. https://doi.org/10.3233/WOR-230315